Court Reporters, Technology, and Reality – Resetting Expectations in a Small Industry

Court reporting technology vendors are not Big Tech. They are small, specialized companies serving a shrinking professional market. Expecting instant, round-the-clock concierge support misunderstands the realities of the industry. Professional competence requires patience, self-sufficiency, and deep knowledge of one’s tools. When a reporter’s livelihood depends entirely on immediate vendor intervention, the risk is not poor service—it is misplaced dependency.